5 hard skills or competencies (industry competencies) for Commercial Tire Store Manager
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Identifies and explains the characteristics and key features of various retail business models.
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Level 2 Behaviors
(Light Experience)
Identifies and explains major operational issues and considerations.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities to communicate the features and benefits of new products.
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Level 4 Behaviors
(Extensive Experience)
Monitors and optimizes retail operations to enhance productivity and cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Explores the historical and future positioning of the organization in light of prevailing retail trends.
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Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Identifies and cites the different retail departments and communications channels within our organization.
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Level 2 Behaviors
(Light Experience)
Reports operation improvement opportunities to enhance retailer costs and customer experiences.
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Level 3 Behaviors
(Moderate Experience)
Improves customer security and convenience by communicating areas for streamlining payment processing.
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Level 4 Behaviors
(Extensive Experience)
Monitors staff adherence to policies to ensure consistent and efficient delivery of retail operations.
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Level 5 Behaviors
(Mastery)
Establishes our organization's standard operating procedure to ensure efficient retail operations.
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2 general skills or competencies (Job family competencies) for Commercial Tire Store Manager
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Lists the tools and applications for customer retention.
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Level 2 Behaviors
(Light Experience)
Tracks customer accounts to identify churn risk and support customer retention improvement.
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Level 3 Behaviors
(Moderate Experience)
Maintains customer satisfaction to ensure customer retention and business growth.
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Level 4 Behaviors
(Extensive Experience)
Oversees the customer lifecycle to establish customer loyalty and optimize client retention.
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Level 5 Behaviors
(Mastery)
Promotes the implementation of advanced CRM solutions to drive customer retention.
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Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Names different kinds of promotional marketing materials.
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Level 2 Behaviors
(Light Experience)
Tracks and reports the results of promotional activities.
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Level 3 Behaviors
(Moderate Experience)
Uses interactive materials such as videos, charts, or slideshows to show product features to clients.
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Level 4 Behaviors
(Extensive Experience)
Oversees a targeted promotion initiative to an identified set of customers.
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Level 5 Behaviors
(Mastery)
Leads the development and launching of multiple marketing promotions.
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13 soft skills or competencies (core competencies) for Commercial Tire Store Manager
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in managing financial transactions of an organization.
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Level 2 Behaviors
(Light Experience)
Researches market trends and needs to help provide market insights for financial decision-making processes.
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Level 3 Behaviors
(Moderate Experience)
Utilizes cost-benefit thinking to set priorities and identify cost-effective approaches.
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Level 4 Behaviors
(Extensive Experience)
Pursues various ways to optimize tax strategies to minimize taxes.
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Level 5 Behaviors
(Mastery)
Sets organizational priorities by aligning finances with strategic business goals and objectives.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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Summary of Commercial Tire Store Manager skills and competencies
There are 5 hard skills for Commercial Tire Store Manager, Retail Industry, Retail Operations, Membership Program, etc.
2 general skills for Commercial Tire Store Manager, Customer Retention, Promotion.
13 soft skills for Commercial Tire Store Manager, Financial Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Store Manager, he or she needs to be skilled in Financial Acumen, be proficient in Budgeting, and be skilled in Planning and Organizing.